General FAQs
Intruder Alarm
Fire Extinguishers
Fire Detection
Access Control System

General FAQs

What are your shop’s opening hours?2021-05-07T15:00:25+01:00

Our shop is open Monday to Friday between 8:00-12:30 and 16:00-18:00 and on Saturdays between 9:30-12:30

What are your offices’ opening hours?2021-05-07T14:59:26+01:00

Our offices are open from 8:00-17:00

I am interested in having a system/s installed, what do I have to do?2021-05-07T15:01:45+01:00

You would have to send us a plan of the premises of the layout of the building and our professional team will design the requested system up to the best industry standards and practices. A quote is issued and sent to you with specifications and images for the quoted products / systems and we will gather your feedback and any queries you would have after its submission.

What can I do in case of an emergency outside of your office hours?2021-05-07T15:03:09+01:00

We take pride in offering our sterling support during our hours of operation and beyond. You may always reach a member of our technical support’s team through our 24/7 after sales service on +356 21434400.


Do you offer wireless systems?2021-01-24T21:18:37+01:00

No, we do not offer wireless CCTV Systems.

What happens when the hard disk is full?2021-01-24T22:04:15+01:00

The recorder will automatically overwrite the oldest footage with the new footage.

What are the main components of a CCTV system?2021-01-24T22:05:03+01:00

A CCTV System consists of a recorder with an internal hard-disk and bullet or dome cameras. All these components are wired using network cable. Recorders manage from 4 to 128 channels, where each channel is a camera.

What is the difference between IP and Analogue CCTV systems?2021-01-24T22:05:36+01:00

IP systems consist of digital video cameras that can send and receive data via a computer network as opposed to Analogue systems, where, cameras send a feed to a Digital Video Recorder (DVR). IP cameras are powered through POE thus reducing the need for power supplies & offer higher video resolution over Analogue cameras.

What is the difference between a plug and play system and a professional system?2021-01-24T22:05:57+01:00

Plug & Play systems are tailored for minimal domestic use, whilst Professional systems cater for the whole range of applications: domestic to industrial. Professional cameras offer greater quality, reliability, performance and features which Plug & Play cameras do not offer.

If there is a power cut will my system still operate?2021-01-24T22:06:40+01:00

The system is powered by electricity and does it will not operate if there is an electrical outage, once the power is restored, it will start up. A UPS can be installed with the system as a back-up.

Where can security cameras be installed?2021-01-24T22:06:58+01:00

Security cameras can be installed everywhere. We cater for all types of internal and external applications.

Can I monitor my cameras remotely?2021-01-24T22:07:53+01:00

Yes, if your system is connected to the internet, you can access your CCTV system via an internet connected device from anywhere in the world.

Do you offer cameras with night vision?2021-01-24T22:08:15+01:00

Yes, all our cameras come with superior night vision to offer crisp images even in the darkest conditions.

Can I extract footage?2021-01-24T22:08:36+01:00

Yes, any recording on the hard-disk can be extracted on a USB, an external hard-drive or even directly on your mobile device through a simple procedure.

Intruder Alarm

Is a wired system more reliable than a wired system?2021-01-24T22:08:56+01:00

Both systems offer great reliability, however, wireless installations cater for smaller, less complex environments where cabling cannot be passed.

Do you offer wireless systems?2021-01-24T22:11:05+01:00

Yes, we offer both hybrid systems which compromise of a combination of wired & wireless devices as well as systems which are completely wireless.

What are pet immune detectors and how do they operate?2021-01-24T22:12:11+01:00

Pet immune detectors disregard the motion caused by animals (up to a certain weight) reducing the possibility of false alarms, ensuring you will be still able to activate your system without compromising your family’s safety or belonging’s security.

What are the main components of an intruder alarm system?2021-01-24T22:12:36+01:00

An intruder alarm system compromises of a control panel, PIRs, internal & external sounders together with a dallier and an optional IP module.

Can I activate specific areas of my system whilst I am inside the premises?2021-01-24T22:14:14+01:00

Yes, the system can have numerous part setting configurations programmed enabling you to activate certain zones & omit others from being enabled.

Do you offer mobile remote access?2021-01-24T22:14:36+01:00

Yes, if your system is connected to the internet, you can access it system via an internet connected device worldwide.

If there is a power cut will my system still operate?2021-01-24T22:14:54+01:00

Yes, our intruder alarm systems come with a backup battery that will ensure you remain safeguarded.

How often should my system be tested?2021-01-24T22:15:10+01:00

We recommend the system to be tested periodically every three months.

Do the authorities get alerted when the alarm is triggered?2021-01-24T22:16:21+01:00

If you opt for, yes the authorities can be included as one of the contacts which get informed when the system is triggered.

Fire Extinguishers

How often should I service my fire extinguishers?2021-01-24T22:54:17+01:00

You should service them annually.

Do you offer delivery & collection for extinguishers’ servicing? What is the procedure to for a fire extinguisher to be serviced?2021-01-24T22:54:52+01:00

Yes, we offer delivery and collection for fire extinguishers combined with the provision of temporary fire extinguishers until your fire extinguishers are serviced. Kindly call our office on +356 21434400 for guidance.

Does a fire extinguisher expire?2021-01-24T22:55:19+01:00

Although fire extinguishers don’t come with an expiry date there are certain aspects which lead your fire extinguisher to become unserviceable. To ensure that your fire extinguisher is in good functional condition in case of an emergency, have it regularly tested and serviced by our professionals.

What are the different types of fire extinguishers? Which one should I buy?2021-01-24T22:55:48+01:00

This depends on the Class (type) of fire. Kindly refer to the below for guidance.


Class A Fires (Organic material such as paper & coal) – Foam & Dry Powder fire extinguishers

Class B Fires (Flammable liquids such as petrol & paint) – Foam, Dry Powder & CO2 fire extinguishers

Class C Fires (Flammable gases such as butane & methane) – Dry Powder fire extinguishers

Class D Fires (Flammable metals such as lithium & magnesium) – Dry Powder fire extinguishers

Electrical Equipment (such as computers and servers) – Dry Powder & CO2 fire extinguishers

Fire Detection

What does a Fire Detection system consist of?2021-01-24T22:17:38+01:00

A Fire Detection System compromises of several devices working together to warn the occupants of a building when carbon monoxide, fire and smoke are present in order to evacuate the premises. Whatever the method of detection is, if the alarm is triggered, sounders and visual indicators will operate to alert the people in the building.

How do I know if I need a fire detection system?2021-01-24T22:18:50+01:00

This will be determined from your Fire Risk Assessment carried out by a fire expert.

Are there safety standards one must comply with?2021-01-24T22:19:14+01:00

Yes, one must comply with BS 5839 – 2020 as well as EN 54.

What type of fire detection systems are available?2021-01-24T22:19:48+01:00

Addressable, Conventional, Wireless and Air Sampling (ASD).

Do you offer all types of fire detection systems?2021-01-24T22:21:31+01:00

Yes, we do.

What are the main differences between a conventional and an addressable system?2021-01-24T22:22:01+01:00

A conventional system consists of circuits of devices which are wired in parallel to each other from the alarm panel, whereas in an addressable system, these are wired in a loop. In conventional systems call points and detectors are installed in “Zones” to simplify locating the cause of the alarm. In an addressable system, each device is given an “Address” with which the exact location of the alarm can be identified.

What is an Air Sampling Detection system (ASD)?2021-01-24T22:23:42+01:00

An air sampling system (ASD) draws air samples continuously from the monitored area through a pipe system fitted with sampling holes at regular intervals. The sampled air is then analysed for smoke particles and an alarm is raised if smoke is present. It is particularly designed to protect high risk; high value locations where very early detection is essential.

What is the difference between a smoke and a heat detector?2021-01-24T22:53:09+01:00

They are both used to detector fires however, a Smoke detector will activate when it detects smoke or dust particles in the air, whilst a Heat detector will activate when they detect a quick rise in temperature or if the temperature reaches a set threshold.

Do the authorities get alerted when the alarm is triggered?2021-01-24T22:53:37+01:00

The client can decide whether to include the authorities’ number in the call out made when the alarm is activated.

How often should I service my system?2021-01-24T22:53:59+01:00

You should follow the BS and EU standards. Recommendations are that the client should conduct weekly and monthly routine functional testing whilst inspection and maintenance by a qualified professional should be carried out at intervals determined by an assessment of the site and type of system installed, normally not greater than 6-months.

Access Control System

What is Access Control?2021-01-24T22:56:16+01:00

It is a means of restriction for unauthorised members and control of admission to and from a designated area via identification authentication. This can be also combined with software in order to be able to for data collection and reporting or integration with other software such as time and attendance for payroll purposes.

Can an Access Control product be standalone?2021-01-24T22:56:32+01:00

Yes, it can be. Standalone access control is the simplest of systems, usually consists of one or two units wired directly onto a door panel to control access to that door without need for a PC network.

What are the different reader types?2021-01-24T22:56:54+01:00

Readers come in single factor authentication such as proximity (card or keyfob), keypad via code, biometric via fingerprint identification or multi-factor which would include a combination of the latter mentioned.

What happens if a card is lost / stolen?2021-01-24T22:57:13+01:00

The system administrator can disable the card through the management software or in case of a standalone system, delete it from the reader. The card cannot be used unless reactivated.

Does the system solely work on doors?2021-01-24T22:57:32+01:00

No, access control systems are extremely versatile and can work on a variety of entries and exits such as elevators, gates, parking areas and garage doors.

Does the system work when there is a power cut?2021-01-24T22:57:51+01:00

Yes, as systems have battery backup in case of emergencies to keep the system functioning.

How does the system work?2021-05-07T14:56:29+01:00

When a card / fob / code / fingerprint is introduced to the reader, the user undergoes verification through the system / reader’s database. If verified, the door will unlock. If not, access is denied and in case of systems with management software this event is logged in the system.